Contacting Us – If after a significant business disruption you cannot contact us as you usually do at (800) 248-8555, (978) 289-1000 or invest@northerncapital.com, you should call our alternative number (978) 886-1383 or go to our web site at http://www.northerncapital.com.  If you cannot access us through either of those means, you should contact our clearing firm, RBC Dain Correspondent Services, for instructions on how it may be provided with prompt access to funds and securities, enter orders and process other trade-related, cash, and security transfer transactions for your account. RBC Dain Correspondent Services emergency contact information is as follows: 

Paul Meehl, Senior Operations Manager at RBC Dain Correspondent Services, can be reached at 612-607-8998 or at paul.r.meehl@rbcdain.com. 

Dennis Hollenkamp, Vice President, Systems Director at RBC Dain Correspondent Services, can be reached at 314-589-5770 or at dennis.hollenkamp@rbcdain.com . 

Amy Stern, Operational Risk & BCP Manager, Business Continuity Planning at RBC Dain, can be reached at 612-371-2362 or at amy.stern@rbcdain.com. 

RBC Dain Correspondent Services - 60 South Sixth Street Minneapolis, MN 55402, 612-607-8903, email: correlations@rbcdain.com, http://www.RBCDainCS.com 

Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption. 

Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business. 

Our clearing firm, RBC Dain Correspondent Services, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments usually within the same business day as the disruption. Your orders and requests for funds and securities could be delayed during this period. 

Varying Disruptions – Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within 2 hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within 4 hours. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our web site http://www.northerncapital.com or our customer emergency number, (978) 886-1383 how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities. 

For more information – If you have questions about our business continuity planning, you can contact us at (978) 289-1000 or invest@northerncapital.com.